Terms and Conditions
You acknowledge that the Platform is a web service that allows You to avail the services directly from the Company and Fibwave Analytics Technology Private Limited (“Fibwave Analytics”) including their products and services and facilitate communication with them for such services, and other mutual fund and general investment-related information. The Company hereby grants You, a limited, non-exclusive, non-transferable, royalty free license to use the Platform for the purposes of availing the services from Fibwave Analytics, collectively hereinafter referred to as (the “Platform Services”).
Fibwave Analytics’s Services
Use of the Platform for facilitating subscription and redemption of mutual fund units and stocks by transmitting money and instructions to the relevant asset management company (“AMCs”), as per Your instructions; maintain a record of Your personal information and financial transactions in a secure and confidential manner; and promptly and efficiently respond to your queries relating to Your Account.
Fibwave Analytics is an AMFI registered mutual fund distributor, Stockbroker and Depository Participant. It is hereby clarified that the Company is not rendering the services of mutual fund, and it is merely providing a platform to its users, Fibwave Analytics to facilitate the transaction of investment in mutual funds and stocks. If Youbuy a regular mutual fund on the Platform, Fibwave Analytics receives commissions from AMCs, details of which have been provided on the Platform and the default mutual funds available on the Platform are direct mutual funds, whether or not Fibwave Analytics receives any commissions. Please note that Fibwave Analytics only facilitates the sale of direct mutual funds through the Platform and will not be liable in any manner with respect to the mutual fund units allotted to You by the AMC.
As part of the Platform Services provided to You, after availing such services, You agree to provide honest feedback/review about the concerned Platform Service, if required by the Company, Next billion.
In case of any dissatisfaction with the Platform Services, You shall first file a formal complaint with the customer service of the Company and/or Fibwave Analytics, as maybe applicable, prior to pursuing any other recourse. The complaints can be lodged at support@Fibwave.in and upon lodging a complaint You agree to provide complete support to the customer service team with such reasonable information as maybe sought by them from You. The decision of the Company and/ or Fibwave Analytics, as maybe applicable, on the complaints shall be final and You agree to be bound by the same.
Use of the Platform
- in accordance with any applicable law, regulation or generally accepted practices or guidelines.
You agree that You shall not copy, reproduce, sell, redistribute, publish, enter into a database, display, perform, modify, alter, transmit, license, create derivatives from, transfer or in any way exploit any part of any information, content, materials, services available from or through the Platform, except that You may download the Platform for Your own personal, internal use and non-commercial use.
You agree that You will not use the Platform in any manner or engage in any activity that may damage, disable or impair or adversely affect the use of the Platform or interfere with any other users’ use, legal rights, or enjoyment of the Platform. Further, You agree not to remove any text, copyright or other proprietary notices contained in the content downloaded from the Platform.
Further, You undertake not to:
Intellectual Property Rights
The Platform and all information, content, materials, products including,but not limited to text, content, photographs, graphics, texts, video and audio content and computer code (“Content”) on the Platform is owned and controlled by the Company and the design, structure, selection and feel and arrangement of the Content is protected by copyright, patent and trademark laws and other various intellectual property rights either in the favor of the Company, Fibwave Analytics or third parties from whom the appropriate permissions have been taken under applicable laws. The trademarks, logos and service marks displayed on the Platform (“Marks”) are the property of the Company and its affiliates or other respective third parties, as the case maybe. You are not permitted to use the Marks without the express prior written consent of the Company or the third party that owns the Marks.
Further, You understand and accept that all information, except Your personal information and other data submitted by You for the purposes of transacting on the Platform, through the Platform shall be deemed the property of the Company, and the Company shall be free to use any ideas, concepts, know-how or techniques provided by You on the Platform, in any manner whatsoever. On initiating a contact or query through the Platform, You agree to be contacted by the Company or Fibwave Analytics or any other entities with whom the Company has entered into an arrangement for the provisions of Services to You.
Disclaimer of Warranties, Indemnification and Limitation of Liability
You expressly understand and agree that, to the maximum extent permitted by applicable law, the Platform and other Content are provided by the Company on an “as is”basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchant ability or fitness for a particular purpose. Without limiting the foregoing, the Company makes no warranty that
- the Platform or Platform Services will meet Your requirements or Your use of the Platform will be uninterrupted, timely, secure or error-free;
- the results that maybe obtained from the use of the Platform will be effective, accurate or reliable;
The Company will have no liability related to any user Content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. The Company also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user Content. Further, the Company will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform or the Platform Services either with or without your knowledge.
The Company and its affiliates have end devoured to ensure that all the information on the Platform is correct,but the Company and/ or its affiliates neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information regarding the Platform Services or otherwise. The Company shall not be responsible for the delay or inability to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, the Company shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond the Company’s control. You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at Your own discretion and risk, and that You will be solely responsible for any damage to Your computer systems or loss of data that results from the download of such material or data.
You acknowledge that the software and hardware underlying the Platform as well as other internet related software which are required for accessing the Platform are the legal property of the respective vendors. The permission given by the Company to access the Platform will not convey any proprietary or ownership rights in the above software/hardware to You.
Please note that not all the Platform Services are available in all geographical areas and depending on Your location, You may not be eligible to avail certain Platform Services offered by the Company, Fibwave Analytics as the case maybe. The Company and/or Fibwave Analytics reserve the absolute right to determine the availability and eligibility for any of the Platform Service offered on the Platform.
Further, You will not dispute or hold Fibwave Analytics responsible for:
- any disclosures made by Fibwave Analytics to any statutory body under any law;
- any loss, notional or otherwise, incurred by You due to delays either at the bank,bSE Star mutual fund, registrar and transfer agency and/or the AMC;
- rejection of Your instructions by the bank,bSE Star MF, registrar and transfer agency and/or AMC; and
- processing of instructions authenticated by Your login credentials, non-availability or non-accessibility of the Platform, telephone(s), or office(s) of Fibwave Analytics in case of circumstances beyond Fibwave Analytics’s control.
You warrant that all the details and information provided by You to the Company and/or Fibwave Analytics while using this Platform (including for the purposes of carrying out investments ) are correct, accurate and genuine. You further warrant that providing such details and information on the Platform or sharing of the aforesaid details/information shall not violate any third – party rights or the intellectual property right of any third party.
You hereby further acknowledge and agree that You may create a pool or selection of mutual funds (“Portfolio”) either for the purposes of subscription or otherwise (including for the purposes of Your own analysis). While creating such a Portfolio, You will be given an option to make the Portfolio created by You to be made visible to other users on the Platform. If You opt for the Portfolio to be made visible to third parties, You hereby acknowledge and agree that the Portfolio can be copied or used by the Company and/or Fibwave Analytics or the other users of this Platform for the purposes of investment. Please note that in such cases, You shall not claim any royalty or other financial/monetary benefits or compensation from the Company and/or Fibwave Analytics or any of the other users of this Platform for the use of Your Portfolio.
Notwithstanding whether You opt to make Your Portfolio public or not, You hereby specifically acknowledge and agree that You shall not have any proprietary right or intellectual property right over the choice, selection, idea or concept of pool of mutual funds in that Portfolio; and the Company and/or Fibwave Analytics shall have the right to adopt or copy the Portfolio for its commercial and non-commercial use.
Further, You shall be solely responsible for any investment decision taken by it on the basis of the Portfolio created using this Platform or the system generated analysis of such a Portfolio; and the Company and/or Fibwave Analytics shall not be liable for any loss or damage caused to You or any other users of this Platform due to such an investment decision, or any kind of reliance upon it. The Company and Fibwave Analytics specifically and expressly disclaims the accuracy and correctness of the analysis or data generated or reflected while creating such a Portfolio.
Eligibility to Use
You are of 18 (eighteen) years of age or older and in case of You are acting as guardian on behalf of a minor, You have the necessary authority to register/sign up on the Platform for the availing the Services on behalf of the minor;
You are of legal age to form a binding contract, are not a personbarred from receiving the Platform Services under the applicable laws and are competent to enter into a binding contract. The Company reserves the right to refuse access to the Platform to new Users and any such user who has been suspended or removed by the Company for any reason whatsoever shall not been entitled to avail the Platform Services; and
the money You invest is from Your bank account (primary holder’s bank account in case of Investment Account held jointly), and the same is from legitimate sources and remitted through approved banking channels;
You are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform; You agree to make an informed independent investment decision by reading the offer documents of the mutual fund schemes that You are investing in; and Before investing, You shall seek independent financial planning, legal, accounting, tax or other professional advice, if required. User Account, Password and Security
In order to access the Platform Services on the Platform and Your account on the Platform (“Account”), You will have to register on the Platform by providing details including but not limited to mobile number, mother’s name, father’s name, email address, password, date of birth, gender, Permanent Account Number (PAN), signature, marital status, nominee details, cancelled cheque, photograph and video recording, etc. and other information as maybe required by the Company from time to time. Your Account will be activated once Fibwave Analytics, undertakes Your KYC verification in accordance with the Know Your Client (“KYC”) guidelines issued by the Securities and Exchange board of India (“SEBI”)based on the information provided by You including personal information.
We may also ask You for certain financial information, including Your billing address,bank account details, credit card number, expiration date and/or other payment related details or other payment method data, and debit instructions or other standing instructions to process payments for the Platform Services. The Company may ask You to provide certain additional information about Yourself on a case to casebasis. You shall ensure and confirm that the Account information provided by You is complete, accurate and up-to-date. If there is any change in the Account information, You shall promptly update Your Account information on the Platform. If You provide any information that is untrue, inaccurate, not current or incomplete (orbecomes untrue, inaccurate, not current or incomplete), or if the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to suspend or terminate Your Account and refuse any and all current or future use of the Platform (or any portion thereof) at its discretion, in addition to any right that the Company may have against You at law or in equity, for any misrepresentation of information provided by You.
You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account and also agree to keep your login credentials safe and confidential at all times. You further agree to promptly change your login credentials and inform the Company immediately in case of any actual or suspected unauthorized use of Your Account. The Company cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You maybe held liable for losses incurred by the Company or any other user of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential.
Suspension and Termination
- close Your Account on the Platform; and/or
The Company, in consultation with Fibwave Analytics, may modify these terms at any time.
The transactions on the Platform with respect to the Platform Services will be completed only after successful transfer of money from Your registered bank account to the relevant AMC. Please note that the mutual fund and the stock will be credited to Your Account within 2 (two) days from the date of successful transfer of such amount. You hereby agree and acknowledge that the transactions on the Platform once completed cannot be cancelled by You. With respect to investments in mutual funds and stocks, in case of successful transfer of money from Your account registered with the AMC, however, any failure to reflect the mutual fund in the Account, the money would be refunded to Your registered bank account within the relevant time period agreed with the AMC and Fibwave Analytics shall not be responsible for the same.
You hereby expressly agree to receive communication (including transaction messages) or by way of SMS and/or E-mail or through WhatsApp from the Company or Fibwave Analytics or any third party in connection with the Platform Services or Your registration on the Platform. You can unsubscribe/ opt-out from receiving communications through SMS and e-mail any time by visiting support@Fibwave.in
The Company reserves a right to create any Whatsapp groups (“Groups”) through its representatives (hereinafter referred to as “Group Admin”) who are expressly authorized to control, monitor and administer the Groups on its behalf. The usage, membership, and participation in the Group are subject to the following terms and conditions:
You shall not
use the Groups for circulating, uploading, transmitting, or otherwise making available any information, data or content that is unlawful, harassing, threatening, harmful, tortuous, defamatory, libelous, abusive, violent, obscene, vulgar, invasive of another’s privacy, hateful, racially or ethnically offensive, or otherwise objectionable; stalk, harass, threaten or harm another user using the Groups; engage in any copyright infringement or other intellectual property infringement, or disclose any trade secret or confidential or personal information in violation of a confidentiality, employment, or nondisclosure agreement and/or privacy norm to which you are subject to; post, send, transmit or otherwise make available any unsolicited or unauthorized e-mail messages, advertising, promotional materials, junk mail, spam, or chain letters, including, without limitation,bulk commercial advertising, and informational announcements; upload, post, e-mail, transmit, store or otherwise make available any material that contains viruses or any other computer code, files or programs designed to harm, interfere or limit the normal operation of the Service (or any part thereof), or any other computer software or hardware; interfere with or disrupt the Group services; plan or engage in any illegal activity using the Groups; circulate or post any jokes and poems; circulate or post any religious or politically oriented views or comments; and pretend to be anyone, or any entity, You are not i.e. You may not impersonate or misrepresent yourself as another person (including celebrities), entity, another participant of the Groups, an employee or official or representative of Fibwave Analytics,;
The views or comments posted herein by any participant (including any recommendation for investment and/or disinvestment in any financial products including mutual funds) shall be the views and comments of that participant only and shall not be construed to be the views or comments of the Group Admin and/or the Company, Next billion or that such view/comments are endorsed by the Group Admin and/or the Company or Next billion.
The participant agrees and acknowledges that views/comments/suggestion by any other participants in the Groups shall be subject to verification by the participant reading/relying upon such views/comment/suggestion including view/comments/suggestion with respect to any financial product or class of financial products and financial market conditions. The participant agrees and acknowledges that the investments in mutual funds, stocks or any other financial products are subject to market risks (including possible loss of the principal amount invested), and the participant shall read all investment/scheme-related documents carefully, and make its own assessment before making any investment/disinvestment decision.
You agree to defend, indemnify and hold the Group Admin, the Company and/or Next billion, its affiliates, subsidiaries, directors, officers, employees, agents, partners and licencors harmless from any claim or demand, including reasonable attorney’s fees, made by a third party or any other participant in the Groups, relating to or arising from:
- any content You submit, post, transmit, or otherwise make available in and through the Groups;
- Your use of the Groups; and/ or
You agree and acknowledge that Your personal information including your mobile number disclosed in the Groups maybe used by the participants and/or the Groups Admin/the Company or Fibwave Analytics to communicate or establish contact with you or for any other purposes. You hereby further unconditionally consents that such communications via SMS/text messaging services and/ or voice call by any other participant, Group Admin/ Fibwave Analytics Technology Private Limited is
- upon the request and/or authorization by you,
- ‘transnational’ and not an ‘unsolicited commercial communication’ under applicable laws including under the guidelines issued by Telecom Regulation Authority of India (“TRAI”) and
- in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. You shall indemnify the Group Admin and/or Next billion against all types of losses and damages incurredby it or its affiliates, ,subsidiaries, directors, officers, employees, agents, partners and licensors due to any action takenby TRAI, access providers (as per TRAI regulations) or any other authority due to any erroneous compliant raisedby you or anyone on the Group Admin and/or Fibwave Analytics or its affiliates, subsidiaries, directors, officers, employees, agents, partners and licencors with respect to the intimations mentioned above or due to a wrong number or other contact details provided by you for any reason whatsoever.
If You believe the Platform violates Your intellectual property, You must promptly notify the Company in writing at support@Fibwave.in These notifications should only be submitted by the owner of the intellectual property or an agent authorized to act on his/her behalf. However, any false claim by You may result in the termination of Your access to the Platform. You are required to provide the following details in Your notice:
- the intellectual property that You believe is being infringed
- the item that You think is infringing and include sufficient information about where the material is located on the Platform;
- a statement that You believe in good faith that the item You have identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the Platform;
- Your contact details, such as Your address, telephone number, and/or email;
- a statement that the information You provided in Your notice is accurate, and that You are the intellectual property owner or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed; and
- Your physical or electronic signature.
Please read the T&Cs for Deposit Services carefully before registering on the Platform for such services, or accessing any material information in relation to the Deposit Services through the Platform.by accessing and using our Deposit Services You accept these T&C and agree to be legally bound by the same.
1. Deposit Services:
The Company hereby grants You, a limited, non-exclusive, non-transferable, revocable license to use the Platform for the purposes of availing the Deposit Services from Neobillion Fintech Private Limited (“Neobillion”). The Deposit Services shall include communication with the User for verification, facilitating opening and closing of deposits offered by Financial Institutions, technological, non-financial customer support, information on various deposit schemes, sending promotional messages and renewal reminders, and facilitating other communication with them in respect of the services. The User may approach Neobillion or the respective Financial Institution with whom they have opened their deposit scheme, for assistance in relation to non – financial support such as nominee change, address change,bank details change, etc. Neobillion shall have a right to partner with any financial institution as determined by Neobillion in its sole discretion from time to time.
2. User Undertaking:
You hereby agree and acknowledge:
- to promptly provide but preferably no later than 2 (two) days from the date of request, all KYC details (including identity proof, permanent account number (PAN) and address proof) and any other information as maybe requestedby Neobillion and/or the Financial Institution for providing the Deposit Services to You and undertaking the verification of the KYC. Neobillion reserves a right to request for additional information or documents from the User while providing the Deposit Services. You understand and agree that all such information and documents collected by Neobillion will be shared with the Financial Institution of Your choice;
- to provide complete, genuine and accurate information and documents to Neobillion for availing the Deposit Services and shall ensure that such information is not false, misleading or incorrect. In relation to the bank accountbeing used for availing the Deposit Services, You hereby represent and warrant that the bank account is opened in Your name, You are authorized to operate such bank account and there are sufficient funds in such account for availing the Deposit Services;
- that the request for deposit schemes will be made in individual capacity only since, joint deposit schemes are not permitted through the Platform;
- the verification of Your KYC may take up to [5 (five)]business days and consequently, it may affect the date of creation of Your deposit and/or interest receivable on such deposits by You.
- pay upfront fees which maybe applicable from time to time.
3. Right of cancellation:
Neobillion shall have a right to cancel the request received from the User for availing the Deposit Services if:
- User fails to provide the KYC details and any other information requested for providing the Deposit Services within the stipulated time period; or
- User provides information which in the opinion of Neobillion or any of its affiliates, is incorrect, or misleading information or the bank account to be used for the Deposit Services is not a verified account of the User or
- User/depositor does not qualify under the eligibility criteria as set forth which maybe amended from time to time.
4. Freezing of Account: 4. Freezing of Account:
In the event, Neobillion is of the opinion or informed about any fraudulent transaction/ violation of policies, Neobillion will have the exclusive right to block / freeze such account until further course of action.
In case of termination:
- of the contractual arrangement between Neobillion and the respective Financial Institution with whom You have opened the deposit scheme, which shall be intimated to You by Neobillion, You are requested to directly reach out to the respective Financial Institution for any assistance or support in relation to Your deposit schemes.
- failure to satisfy KYC verification, as determined by the Financial Institution;
- insufficiency of funds in the bank account; or
- payment made from an account which the User is not authorized to operate.
In the event that a deposit scheme is rejected or cancelled by a Financial Institution with whom the request was placed, the principal amount, if any transferred by the User will be refunded to the User without any interest in a reasonable time period. The Company nor Neobillion will be responsible or liable to the User or any third party, for any acts or omissions of the Financial Institution including delay, rejection or cancellation of the deposit scheme, any loss of money or damage caused to You or failure of the Financial Institution to refund the money collected from the User or any part thereof,breach of confidentiality or any applicable law, negligence of the Financial Institution or failure to perform any obligations with respect to the Deposit Services; and The Company and/or Neobillion may use third party payment gateways to process the payment in respect of the Deposit Services and are therefore, not liable and responsible in any manner for any delay in processing the transactions, including any delay in credit of funds to the Financial Institutions from the User’s bank account or difference in the date of creation of deposit or the interest receivable on such deposits. In the event, the deposit is not registered with the respective Financial Institution for any reason whatsoever after the payment has been successfully made by the User, the entire amount will be refunded to the User without interest within a reasonable time period.
You agree to indemnify the Company, and/or Neobillion, its directors and employees from any losses, damages, penalties, claims (third party claims), costs and demands (including reasonable attorney fees and legal costs) arising out of breach or non-performance and/or non-observance of obligations, representations, warranties and covenants under the T&Cs for Deposit Services or due to Your acts or omissions or any misrepresentation with respect to the data or information provided by You, or Your violation of any rights of another, including any intellectual property rights.
The Company and Neobillion retain the unconditional right to modify or amend these T&Cs for Deposit Services without any requirement to notify You of the same. It shall be Your responsibility to check these T&Cs for Deposit Services periodically for changes. Your acceptance of the amended T&Cs for Deposit Services shall signify Your consent to the changes and the agreement to be legally bound by the same.
9. Governing laws and Jurisdiction
These T&Cs for Deposit Services shall be governed and construed in accordance with the laws of India without reference to conflict of laws principles. All disputes arising in relation to shall be subject to the exclusive jurisdiction of court at Bangalore, India.
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